Internet communications have transformed information processing. Much of what was in the back office can now be opened up to customers themselves. Increasingly they will use the power of the internet to manage their external relationships themselves.

Self-service transaction processing means that organizations with electronic access to customers can deliver multiple services at a fractional additional cost once the interfaces are established. JIMMI's technology allows customers to build their own customized, profit-optimized electricity contract.

Any industry that relies on information technology and has multiple customer relationships will benefit hugely from developments in web-based self-service.

Cost Effective

Technology makes it possible to link far-flung players together in an efficient electronic model to provide a service or product at minimal cost of connectivity.

A Better Transaction Environment

The internet is a very passive opt-in environment for each customer, improving their comfort in transacting, whilst also enabling each customer to become its own market segment of one.

Better Knowledge of Customers

Have customers tell you about themselves through self-service. Use that information to win more, and reduce churn, through stronger and deeper customer relationships. This empowers suppliers as well as customers.

Request a copy of our white paper on the economic justification of utilizing web-based self-service in the utility industry.